About
Getting you on the right track
About OnTrak
Ontrak Recruitment is a specialist recruitment, training and workforce solutions provider with 20 years of experience supporting the UK rail industry and a growing portfolio of clients across multiple sectors.
We deliver skilled, dependable personnel across rail, security and commercial cleaning, providing flexible workforce solutions tailored to our clients’ operational needs. Our teams work in a wide range of roles, including customer service, gateline, train dispatch, station support, revenue protection, security, event security, commercial cleaning, deep cleaning, administrative support and back office functions.
We understand that operational success depends on having the right people, with the right training, in the right place at the right time. Through our dedicated inhouse training academy, every member of our workforce receives industry specific training to meet the highest standards of safety, compliance, professionalism and customer service.
Whether supporting the day-to-day running of busy railway stations, delivering professional security teams for events and critical infrastructure, or providing commercial cleaning services that keep workplaces, transport hubs and public environments operating at their best, we work as an extension of our clients’ teams.
Our support extends beyond recruitment. We provide practical, responsive workforce solutions for planned projects, major events, service disruption, seasonal demand and business-critical operations, backed by a 24/7 support team committed to delivering exceptional service.
By combining exceptional people, industry-leading training and operational expertise, Ontrak has become a trusted partner for organisations across the UK, delivering reliable recruitment, security and cleaning solutions that make a difference every day.
Senior Leadership Team
With over 56 years of collective experience across recruitment, assessing, training, security, cleaning and the railway industry, Ontrak’s management team brings together a wealth of knowledge, expertise and hands-on operational experience.
We believe effective management starts with being present. Our team works closely with our clients, colleagues and temporary workforce, and you’ll regularly see members of the management team out on site, working alongside our teams and experiencing the operation first hand.
This hands on approach keeps us connected to the people and environments we support, enabling us to understand challenges as they arise, respond quickly and continually improve the service we provide.
From day-to-day service delivery to strategic planning and long-term client partnerships, our management team remains actively involved at every level of the business.
Why choose Ontrak
At Ontrak, we believe successful recruitment goes far beyond simply filling a vacancy. We take the time to understand each client’s operation, culture, challenges and safety requirements, enabling us to provide people who are not only right for the role, but right for the environment in which they will be working.
Our consultative and partnership led approach allows us to deliver a consistently high standard of service, with a focus on reliability, compliance and operational excellence. We don’t simply supply people. We work alongside our clients as a trusted extension of their teams, building long term partnerships and delivering the confidence that the right people are in the right place, at the right time.
